Shipping & Delivery

FREQUENTLY ASKED QUESTIONS

What are your shipping options?

We offer standard shipping, which typically takes 5-7 business days, and expedited shipping for faster delivery, which usually arrives within 2-3 business days. Please note that shipping times may vary based on your location and any potential delays beyond our control.
Do you ship internationally?

Yes, we do! Lex and Lily ships to many countries worldwide. During the checkout process, you can select your country, and the available shipping options and costs will be displayed.
How much does shipping cost?

Standard shipping costs are $3.99 domestically.
Do you offer free shipping?

Although all orders over $75 are free, we occasionally offer additional free shipping promotions. To stay updated on our latest offers and promotions, subscribe to our newsletter and follow us on social media.
When will my order be shipped?

Orders are typically processed within 1-2 business days after payment is confirmed. Once your order is shipped, you will receive a confirmation email with tracking information.
How can I track my order?

You can track your order by using the tracking number provided in your shipping confirmation email. Click on the tracking link, and it will take you to the carrier's website, where you can see the status and location of your package.
What should I do if my order is delayed or hasn't arrived?

If your order is delayed beyond the estimated delivery time or hasn't arrived, please contact our customer support team at info@lexandlilylingerie.com. We will assist you in tracking your order and resolving any issues.
Can I change my shipping address after placing an order?

If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if your order has not yet been shipped.
What happens if my package is lost or damaged during transit?

In the rare event that your package is lost or arrives damaged, please contact us immediately.
Do you offer gift wrapping or discreet packaging?

No.

If you have any additional questions or concerns regarding shipping and delivery that are not covered here, please feel free to reach out to our customer support team: info@lexandlingerie.com, and we'll be happy to assist you.